System Monitoring

Speed and reliability are critical to getting the help you need in an emergency. Impact Fire offers around-the-clock central station monitoring for your fire and security systems, ensuring rapid first responder deployment when you need it most.

Our UL-listed central station facilities are staffed with highly-trained operators. When your system activates, they will provide emergency personnel with your location, building layout, and any additional relevant information they need for a fast and effective response. We provide central station monitoring services utilizing standard phone lines (POTS Lines), internet protocol (IP), and cellular transmission.

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Central Station Monitoring Services

Design

Installation

Preventative Maintenance

UL-listed Central Station

24/7 Support

Benefits of Partnering with Central Station Monitoring Experts

Reduce false alarms and associate fines

Monitor multiples systems simultaneously

Receive 24/7 support from highly trained operators

Ability to dispatch emergency personnel immediately

Detect fire and security-related emergencies in real-time

Identify system malfunctions

Central Station Monitoring Capabilities

Fire Protection Monitoring

A monitored fire protection system will quickly relay any alarm signal to the central station in a fire-related emergency. They will then notify first responders of the situation and send them to your location within minutes. Our highly-trained operators observe, track, and respond to alarm signals from the following fire and life safety systems:

Business Security System Monitoring

While you’re protecting your organization from fire dangers, protect it from crime as well. With commercial security system monitoring, suspicious incidents, break-ins, or any other security-related emergencies are addressed immediately, even when no one is present. Our certified technicians are factory-trained to install and monitor various types of business security systems, including:

  • Access control
  • Video surveillance systems
  • Intrusion detection systems
  • Internet closed-circuit TV (CCTV)

Communication System Monitoring

Site-wide security and reliable communication are crucial to success for many commercial properties, from assisted living and hospitals to schools and government facilities. Central station monitoring ensures your communication systems operate at peak performance and are capable of notifying the central station in the event of environmental or medical emergencies. We provide 24/7 central station monitoring for the following communication systems:

  • Nurse call systems
  • Public Address (PA) systems
  • Voice evacuation systems
  • Elevator emergency phone monitoring

Central Station Monitoring FAQ

1. What is a central monitoring station?

Central station monitoring is a mission-critical service, helping businesses across industries maintain expensive equipment and respond to critical events such as power failure, suboptimal system performance, security breaches, and fire protection system actuation. Central monitoring stations leverage automation software, redundant technology, and trained operators to communicate with businesses and emergency services when an alarm signal is received.

2. Why is central station redundancy important?

Central station redundancy refers to the duplication of critical systems such as power sources and communication paths. Redundancy ensures if critical systems fail, there is a secondary or tertiary system in place.

At Impact Fire, we’ve designed two redundant central stations to provide continuous, seamless, and enhanced monitoring. If a station is experiencing a problem, customers can switch to another one seamlessly without any service disruption.

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Contact one of our local offices for your testing, maintenance, inspection, retrofit, or repair service at your convenience. We are available 24-hours a day, 365 days a year.

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